March 11, 2017
Ever find yourself in high stakes situations where even the slightest miscommunication can bring everything crashing into the ground? If so, Crucial Conversations has you covered. Crucial Conversations is a book about how to better navigate high stakes conversations. Unlike most business books, Crucial Conversations is packed with actionable information.
Beyond building software. Developers who want a lucrative career find themselves in high stakes negotiations. These include, project scope discussions, salary negotiations, and job role discussions. Learning how navigate these situations can add thousands of dollars to your lifetime earnings. Not bad for a $10 book and a few hours of reading time.
The key to navigating crucial conversations is to keep a free flowing dialog between the participants. To create free flowing dialog, maintain psychological safety. The primary goal of someone in a crucial conversation is to create and maintain a psychological safe space where both parties can express themselves without fear of anger or retribution. If everyone can get everything onto the table, you can usually figure out the correct path.
To cultivate psychological safety, you need to control your own emotions. Many people cast their own stories into “victim and villain” narratives. Playing the victim causes other people to get defensive. This defensiveness erodes psychological safety. Without psychological safety, people retreat to “silence or violence”. They either shut down or defend themselves with hostility. Usually emotional and verbal hostility, but sometimes physical hostility. Responding to a conversation with silence or aggression is “the fool’s choice”. Avoid the fool’s choice at all costs.
The book describes many techniques to maintain dialog. I’m not going to list them all out here, but a few include:
Shared Purpose People generally have some shared goal in the conversation. Reminding people of that goal can inspire mutual cooperation.
Contrast and Clarification Use contrast to clarify what you want. Prevent misinterpretation. Everyone has a plethora of cognitive biases. It’s easy to misinterpret wants and needs in high pressure situations. Contrast what you actually want with what people think you want.
“Start with Heart” Figure out what you actually want from a situation and take your ego out of the equation.
Find out more about it here: https://www.radicalcandor.com/about-radical-candor/
Cognitive Distortions People have a variety of intellectual distortions. These are also referred to as cognitive biases. Watch out for cognitive distortions in yourself or others. There are dozens of these, but Psychology Tools has put together handy chart detailing some of the major ones:
Web site - http://psychologytools.com/unhelpful-thinking-styles.html PDF - http://media.psychologytools.com/worksheets/english_us/unhelpful_thinking_styles_en-us.pdf
Ego is the Enemy A big part of being a better negotiation is learning how to disarm your ego. Lots of people forget their mutual goal and try to “win” an argument. This is usually waste of time. Focus more on your goal and less on yourself. Ryan Holiday has a fantastic book about this.
Ego is the Enemy (Amazon)